Etiquette

Anazoe is a full-service spa facility. A robe, towel, and slippers are provided, in addition to grooming and shower amenities.

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During your Stay

We have a wonderful selection of nutritional juices, which can be prepared for guests to enjoy after their treatments. Smoking is not permitted in the spa’s indoor facilities at any time. The use of video and still cameras is strictly forbidden. The spa is a sanctuary of peace and harmony, so please be aware of the volume of your voice so as not to disturb other guests.

Appointments & Check In

Guests are advised to arrive at least 30 minutes prior to their first appointment to allow themselves ample time to check in, change, and enjoy the spa’s extensive facilities. Showering is also essential before any treatment, not least because the beneficial oils are best absorbed through clean skin. Out of consideration for all spa guests, late arrivals will not be given an extension of scheduled treatment times and the full cost of the treatment will be charged.

Personal Consultation

Before each treatment, guests are asked by our specialists to mention anything which they consider to be of special importance with regard to the booked treatment. Thus, the valuable treatment time can be ideally coordinated to satisfy the specific needs and priorities of each guest. During the treatment, please don’t hesitate to communicate any feeling of unpleasantness or discomfort. Good communication is the key to a perfect treatment!

Payment

All treatments will be charged to your room and will appear on the room account at the time of departure from the resort. Guests are welcome to pay by credit card or cash if preferred.

Cancellation Policy

As a courtesy to other guests and our therapists, any cancellations must be made at least 24 hours prior to appointment time. Appointments cancelled with less than 24 hours’ notice will be billed 50% of the treatment cost. No shows or appointments cancelled with less than five hours’ notice will be billed 100% of the treatment cost.

Age Requirement

The spa is appropriate for guests 16 years and older. Guests under 17 years of age must be accompanied by a parent or legal guardian in order to receive treatments.