Guests are advised to arrive at least 30 minutes prior to their first appointment to allow themselves ample time to check in, change, and enjoy the spa’s extensive facilities. Showering is also essential before any treatment, not least because the beneficial oils are best absorbed through clean skin. Out of consideration for all spa guests, late arrivals will not be given an extension of scheduled treatment times, and the full cost of the treatment will be charged.
Before each treatment, guests are asked by our specialists to mention anything that they consider to be of special importance regarding the booked treatment. Thus, the valuable treatment time can be ideally coordinated to suit the specific needs and priorities of each guest. During the treatment, please don’t hesitate to communicate any feelings of unpleasantness or discomfort. Good communication is the key to a perfect treatment.
All treatments will be charged to your room and will appear on the room account at the time of departure from the resort. Guests are welcome to pay by credit card or cash if preferred.
As a courtesy to other guests and our therapists, any cancellations must be made at least 24 hours prior to the appointment time. Appointments cancelled with less than 24 hours’ notice will be billed 50% of the treatment cost. No shows or appointments cancelled with less than five hours’ notice will be billed 100% of the treatment cost.
The spa is appropriate for guests 18 years and older. Guests under 18 years of age must be accompanied by a parent or legal guardian in order to receive treatments.
Choose to exercise within the Anazoe facilities and continue with our schedule of programs and classes. All Anazoe massage, body and skin care treatments include the use of the heat experience facilities and Hydrotherapy Pools on the day of your service.
Anazoe is a full-service spa facility. A robe, towel and slippers are provided, in addition to grooming and shower amenities. Guests are advised to bring a bathing suit to take full advantage of the facilities. Before visiting the spa, we recommend that you leave any valuables in a safety deposit box at the hotel reception. Out of consideration for other guests, we ask that cell phones be turned off while at the spa.
Smoking is not permitted in the spa’s indoor facilities at any time. The use of video and still cameras is strictly forbidden. The spa is a sanctuary of peace and harmony, so please be aware of the volume of your voice so as not to disturb other guests.
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