{"id":408,"date":"2021-05-11T14:07:07","date_gmt":"2021-05-11T11:07:07","guid":{"rendered":"https:\/\/www.costanavarino.com\/navarinoresidences\/?page_id=408"},"modified":"2026-07-02T11:55:17","modified_gmt":"2026-07-02T08:55:17","slug":"privacy-statement","status":"publish","type":"page","link":"https:\/\/www.costanavarino.com\/navarinoresidences\/privacy-statement\/","title":{"rendered":"Privacy Statement"},"content":{"rendered":"<p>Welcome to our website www.costanavarino.com. We provide this Privacy Statement to explain the information we collect, how we use it, and how its use can enhance your experience on our premises (namely our golf premises, the W Costa Navarino, the Navarino Agora, Costa Navarino Residences, the Westin Resort Costa Navarino, the Romanos a Luxury Collection Resort, and the Mandarin Oriental Costa Navarino, hereinafter collectively referred as \u2018\u2019Premises\u2019\u2019) and your digital experience on our website. Our mission is to consistently exceed our guests\u2019 expectations in terms of the products and services we provide to our business and leisure travelers. We strive to create an experience that is responsive to our guests\u2019 needs by using the information you entrust us with responsibly. We are committed to respecting your privacy and adhering to the principles of applicable Greek and European data protection and privacy laws including the EU General Data Protection Regulation (GDPR) and Greek Law 4624\/2019.<br \/>\nWho we are<br \/>\nCosta Navarino S.A. is a leading investor, developer and operator in the high-end tourism and real estate sector in Greece. Costa Navarino S.A. is the Data Controller of your personal data collected through this website or\/and in the cases referred here below, unless an explicit reference to another data controller is made.<br \/>\nPlease find below our contact details:<br \/>\nHead office<br \/>\n5, Pentelis Street<br \/>\n17564 PALEO FALIRO , ATTIKI , GREECE<br \/>\nTel.: +30 211 0160200, 2110 160200<br \/>\nEmail: <a href=\"info@temes.gr\">info@temes.gr<\/a><\/p>\n<p><strong>Collection of Personal Data <\/strong><br \/>\nWe collect personal data about our guests,visitors, residential owners and tenants through various channels including our website, our Costa Navarino Mobile Application, social media platforms and onsite at our Premises, so that we can provide an experience tailored to our guests\u2019 and visitors\u2019 needs. We endeavor to collect your personal data only with your knowledge and, where required with your consent. Depending on the services or functionalities you use, we may collect and further process the following Personal Data about you:<br \/>\n\u2022 Identity Data, e.g. name, surname, passport, visa or other government-issued identification data, tax number, membership or loyalty program data.<br \/>\n\u2022 Demographic Data: place and date of birth, gender, nationality, language preference.<br \/>\n\u2022 Contact Data, e.g. home or work postal address, work and personal e-mail address, telephone (Home\/ Work\/mobile) and fax numbers.<br \/>\n\u2022 Family Details: data about family members and companions, such as names and ages of minor children.<br \/>\n\u2022 Information related to your reservation, stay, or visit to a property e.g. the type and location of the rooms you reserve, the villas you rent, restaurant and spa treatment reservations, experiences you book, other guests associated with your reservations, and the dates of your reservations.<br \/>\n\u2022 Financial Data: credit card details (card type, credit card number, name referred in the card, expiration date and security code), bank account information and billing information, such as business card, credit card number, T.I.N. and Tax Office, if an invoice is requested, payments, payment methods, etc.<br \/>\n\u2022 Travel Data: Travel itinerary, tour group or activity data.<br \/>\n\u2022 Social Media Data: social media account ID, profile photo and other data publicly available, or data made available by linking your social media.<br \/>\n\u2022 Preference information and purchase history: Guest preferences , such as prior guest stays or interactions, goods and services purchased, your interests, activities, hobbies, food and beverage choices, services and amenities of which you advise us or which we learn about during your visit.<br \/>\n\u2022 Health Data, e.g. food and other allergies, mobility problems, medical certificates, which are collected and registered either at your request for your convenience or for purposes of ensuring that you safely use our services (e.g. usage of gym\/spa facilities).<br \/>\n\u2022 Information that we collect through technological solutions such as cookies, or the use of local storage space, regarding your interaction with the website or our applications. For more information regarding data that are collected through cookies and similar technologies, please read our Cookies Policy at the following link: <a href=\"https:\/\/www.costanavarino.com\/navarinoresidences\/cookies-policy\/\">Cookies Policy<\/a><br \/>\n\u2022 Video footage and images of you through CCTV on our Premises.<br \/>\n\u2022 Correspondence information: when you contact us, such as to send an inquiry or make a request, any correspondence or application may be kept.<\/p>\n<p><strong>How we collect Personal Data<\/strong><br \/>\nCosta Navarino S.A. collects personal information you provide, through multiple communication channels, such as:<br \/>\n\u2022 <strong>Data collection at our Premises<\/strong>: We may collect personal data during your stay at our Premises by asking you to fill in certain documents\/forms in relation to your overall accommodation, check-in, concierge services, restaurants, spa treatments, activities (e.g. golf\/ fitness activities), childcare services and equipment rentals. We also collect Personal Data when you make a reservation over the phone, communicate with us by email, fax or via online chat services or contact customer service. These communications may be recorded for purposes of quality assurance and training. Please note that when you check-in at our hotel and provided that it is a franchise hotel of Marriott Group or Mandarin Oriental Hotel Group, each shall act as an independent Data Controller of your Personal Data.<br \/>\n\u2022 <strong>Online Services\/Website<\/strong>: We collect Personal Data when you communicate with us through our website, or otherwise connect through our social media accounts, sign up for newsletters or participate in a survey, contest or promotional offer.<\/p>\n<p>\u2022 <strong>Through our Mobile Application<\/strong> we collect personal data that you may provide when downloading and registering to our Application. Registration is optional. However, not registering may limit access to certain features. When you register and use the Application, you typically provide: (a) your name, last name, email address, user name, password and other registration information; (b) reservation details; (c) information provided when seeking customer support. In addition, the Application may collect certain information automatically, including, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application. For more information, please refer to dedicated Privacy Notice of our Mobile Application.<br \/>\n\u2022 <strong>Events<\/strong>: Whether you plan an event with us or you participate in an event as a guest, we may collect your personal data about the theme and date of the event, statistics and other personal information of guests attending the event. We may share personal information about you with event planners or third-party service providers or vice versa.<br \/>\n\u2022 <strong>Real Estate Offers<\/strong>: In case you are interested in obtaining more information about real estate opportunities, we may collect information about you, such as identity (e.g. name, surname) or contact data (e.g. telephone home or work address, work and personal e-mail address) telephone (Home\/ Work\/mobile) and eventually your Express of Interest either for a certain real estate opportunity or\/and in order to provide you in the future with the most appropriate property offers and opportunities. In this case, Data Controllers apart from Costa Navarino S.A. shall be Costa Navarino North Properties S.A. and Costa Navarino South Properties S.A., or\/and any other property owners of the specific assets.<br \/>\n\u2022 <strong>Golf activities<\/strong>: In case you are interested in taking part in golf activities, we may collect your personal data in order to facilitate reservations and booking at golf courses, lease the required golf equipment, provide shuttle bus services and and let you participate in tournaments. Moreover, we will process your personal data for management purposes of possible complaints\/requests, organization of golf tournaments as well as marketing purposes. In the aforementioned processing activities Costa Navarino S.A. and Panorama S.A. shall act as Joint Controllers of your personal data pursuant to Article 26 GDPR.<br \/>\n\u2022 <strong>Residential owners and tenants<\/strong>: We may also collect personal data necessary to manage your ownership or tenancy, in case you have purchased or rent a residence within our Premises.<br \/>\n\u2022 <strong>Third Parties<\/strong>: We may also collect information about you from third parties (such as travel agents, real estate agents, corporate clients, third party operators and other business partners), as well as from other sources that share your data with us pursuant to legal or contractual obligations. We may also further use and share this information for the same purposes.<\/p>\n<p><strong>Purposes and Legal Bases for data processing <\/strong><br \/>\nWe ask for your personal data only to the extent that we need it or intend to use it for the following purposes:<br \/>\n<span style=\"text-decoration: underline;\">&#8211; Performance of a Contract (Article 6 (1) b GDPR);. <\/span><br \/>\nWe use Personal Data to provide the services you have requested, including:<br \/>\n\u2022 Facilitating reservations and bookings of hotel accommodations and related services; engaging in pre arrival communications (logistics, changes, preferences, etc.); and processing payments and security deposits.<br \/>\n\u2022 Facilitating check-in and check-out; processing payments; providing concierge, luggage storage and parking services; making arrangements with third party providers on behalf of guests (such as coordinating tours and other sightseeing excursions; arranging taxi, shuttle and chauffeur services; and facilitating reservations and bookings at restaurants and events); administering and facilitating access to WiFi, TV and other connectivity services (including access to business center amenities, such as fax and photocopying services) and entertainment systems; facilitating in-room dining (including taking into account any dietary or other health restrictions expressed by the guest); housekeeping services (including preferences for special pillows, duvets and other amenities expressed by the guest) and dry-cleaning services; handling customer requests, inquiries and complaints; and determining eligibility for age restricted goods and services (such as alcohol or in-room adult entertainment).<br \/>\n\u2022 Communicating with customers about conferences and other event planning; facilitating reservation and bookings of events; engaging in pre event communications (logistics, accommodations, changes, etc.); preparing for and coordinating events in accordance with customer instructions, expectations and preferences; facilitating catering; communicating about billing and recovering amounts owed; processing payments and security deposits; performing credit checks; handling customer requests, inquiries and complaints; and communicating with participants during events.<br \/>\n\u2022 Facilitating reservations and bookings with regard to amenities and facilities including; determining eligibility for services; honoring disability or other health-related restrictions and providing appropriate and safe activities, services and treatments; arranging requested professionals for specific treatments and services.<br \/>\n\u2022 Managing residential ownership and tenancy obligations.<\/p>\n<p><span style=\"text-decoration: underline;\">&#8211; Compliance with legal obligations (Article 6(1)c GDPR);. <\/span><br \/>\nWe use your Personal Data for the following purposes:<br \/>\n\u2022 Client identification, bookkeeping and tax obligations,<br \/>\n\u2022 responding to requests from public and government authorities;<br \/>\n\u2022 meeting national security or law enforcement requirements;<br \/>\n\u2022 protecting the rights, privacy, safety, or property of our clients, guests, visitors and other relevant individuals<\/p>\n<p>&#8211; Consent (Article 6 (1)a GDPR;<br \/>\nWhere we rely on consent, we process your data for:<br \/>\n\u2022 marketing and communication purposes in relation to our products and services, our strategic marketing partners, and other trusted third parties. In this case you may receive tailor made offers &amp; benefits, invitations to events, newsletters and optional participation in surveys, based on your preferences and your interests, whereas we may use the data and preferences you have provided or are stored on other data platforms in one of the data sources mentioned here above (see \u201cHow we collect personal data\u201d). In any case, you are entitled to withdraw any time your consent, without any negative consequence for you.<br \/>\n-Legitimate interests (Article 6 (1) f GDPR);<br \/>\nWe rely on our legitimate interests for:<br \/>\n\u2022 performing market research via surveys to better serve your needs and improve your experience at Costa Navarino, improve the efficiency of our websites and our various means of communications, facilitate our advertising campaigns, and\/or promotional activities<br \/>\n\u2022 administering customer-care services to facilitate and address inquiries, comments and complaints about any of our services (such as in person, through phone lines, email, or on social media).<br \/>\n&#8211; Where we process health data (for example, information relating to allergies, disabilities, dietary requirements, or special assistance requests), we rely on the basis of your explicit consent (Article 9 (2)a GDPR) or on the necessity of processing to protect your vital interest (Article 9 (2) c GDPR), in case of health emergencies.<\/p>\n<p><strong>With whom we share Personal Data<\/strong><br \/>\n\u2022 We may disclose your Personal Data to third parties which provide us relevant services, such as website hosting, data analysis, payment processing, order fulfillment, activities and food &amp; beverage booking, information technology and related infrastructure provision, customer service, email delivery, marketing, auditing and other services.<br \/>\n\u2022 We may also disclose your Personal Data to lawyers, consultants and insurance companies in order to defend and exercise our rights.<br \/>\n\u2022 As mentioned above, in case you check-in at our hotels, we may disclose your Personal Data to Marriott Group or Mandarin Oriental Hotel Group. The respective Group will act as an independent Data Controller of your personal data. They will provide you with their own Privacy Notice at the check-in points.<br \/>\n\u2022 We also may disclose your Personal Data to Third Party Operators within our Premises or to our strategic partners in order to provide you with the requested services.<br \/>\n\u2022 We may disclose your data to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements and to allow us to pursue available remedies or limit the damages that we may sustain.<br \/>\n<strong>International data transfers<\/strong><br \/>\nSome of our service providers and partners are located outside the European Economic Area (EEA). Where we transfer personal data to countries outside the EEA, we ensure appropriate safeguards are in place in accordance with applicable data protection laws, including adequacy decisions adopted by the European Commission or the use of EU Standard Contractual Clauses (SCCs).<\/p>\n<p><strong>Links to other websites <\/strong><br \/>\nIn order to anticipate your needs, the Costa Navarino website and our Mobile Application provide links to other websites for your convenience and information. Costa Navarino S.A. is not responsible or liable for any content presented by or contained on any independent website, including, but not limited to, any advertising claims or marketing practices. Please note that while Costa Navarino S.A. will protect your information on Costa Navarino S.A. owned and operated websites, we cannot control and will not be responsible for the privacy policies of third party websites, including websites owned or controlled by operators, third party owners of hotel, resort, interval ownership, or residence properties that may use the name of a Costa Navarino brand, or websites not controlled or authorized by Costa Navarino S.A.. Third party websites that are accessed through links on our website have separate privacy and data collection practices, and security measures. Please note that the online booking process is managed by a third party through their websites. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their websites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personal data. We recommend that you review the privacy policies of linked websites to understand how those websites collect, use and store information.<br \/>\nMinors<br \/>\nWe do not, as a general rule, seek or collect personal data directly from minors (i.e. under the age of 18); instead, we endeavor to collect such data from their parent or legal guardian and, when necessary, we obtain relevant consent. However, as it is impossible to always determine the age of persons who access and use our websites, we encourage parents or guardians to contact us if they notice any case of unauthorised data provision by minors in order to exercise accordingly their rights, such as deletion of their data.<\/p>\n<p><strong>Retention Period of Personal Data<\/strong><br \/>\nWe will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.<br \/>\nThe criteria used to determine our retention periods include:<br \/>\nThe length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services)<br \/>\nWhether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)<br \/>\nWhether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)<\/p>\n<p><strong>Information Security<\/strong><br \/>\nCosta Navarino S.A. has already applied the necessary technical and organizational measures and if needed we are willing to take any further reasonable measure to: (i) protect personal information from unauthorized access, disclosure, alteration or destruction, and (ii) keep personal information accurate and up-to-date, as appropriate. All Costa Navarino S.A. owned websites and servers have security measures in place to protect your personal data against loss, misuse, and alteration while under our control.<br \/>\nPlease, notice that Costa Navarino S.A. will never contact you by mobile or email to ask for your confidential personal data or payment card details. We may only ask for payment card details by telephone when you are booking a reservation or promotional package.<\/p>\n<p><strong>Your Rights<\/strong><br \/>\nUnder applicable data protection law, you have the following rights:<br \/>\n\u2022 the right to access your personal data, as well as information related to the processing,<br \/>\n\u2022 the right to correct inaccurate and complete any incomplete data,<br \/>\nas well as if the requirements of the legislation are met:<br \/>\n\u2022 the right to erasure (&#8216;right to be forgotten&#8217;),<br \/>\n\u2022 the right to restrict the processing of your data,<br \/>\n\u2022 the right to portability of the data, in a structured, commonly used and machine-readable format (e.g., USB), to you or to another data controller,<br \/>\n\u2022 the right to object to processing based on the legitimate interests of Costa Navarino S.A.,<\/p>\n<p>\u2022 the right to withdraw any consent immediately and freely.<br \/>\nThe exercise of your above rights is done by submitting a relevant written request to Costa Navarino S.A., to which we undertake to respond within one (1) month of receipt. This deadline may be extended for two (2) additional months due to the complexity of the request, and\/or the large volume of requests.<\/p>\n<p><strong>Contact Details<\/strong><br \/>\nFor any questions, clarifications or requests regarding the processing of your personal data, please contact the Data Protection Officer of Costa Navarino S.A.:<br \/>\nData Protection Office<br \/>\nCosta Navarino S.A.,<br \/>\n5 Pentelis str., P. Faliro, 17564<br \/>\nE-mail: dpo@costanavarino.com<br \/>\nTel: +30 211 0160 249<\/p>\n<p><strong>Right to lodge a complaint<\/strong><br \/>\nIn case you consider your personal data affected in any way, you have the right to lodge a complaint with the Hellenic Data Protection Authority, as follows:<br \/>\nWebsite: www.dpa.gr<br \/>\nPostal Address: 1-3 Kifissias Avenue, PC 115 23, Athens<\/p>\n<p><strong>Updates to the Privacy Statement <\/strong><br \/>\nCosta Navarino S.A. may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers. Updated versions will be posted on our website and date stamped so that you are always aware of any changes.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to our website www.costanavarino.com. We provide this Privacy Statement to explain the information we collect, how we use it, and how its use can enhance your experience on our premises (namely our golf premises, the W Costa Navarino, the Navarino Agora, Costa Navarino Residences, the Westin Resort Costa Navarino, the Romanos a Luxury Collection [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy Statement | Costa Navarino Residences<\/title>\n<meta name=\"description\" content=\"An explanation of the information we collect, their uses it, and how they can benefit your experience on our premises and your digital experience on our website\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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